Last updated 23 October 2026
This policy explains what we collect when you use this website or enquire with us, why we collect it, and who else can see it.
Maroon Hill Estate Pty Ltd · ABN 26 671 645 499
2554 Boonah Rathdowney Road, Maroon QLD 4310
[email protected] · 0437 400 979
This policy covers maroonhillestate.com and enquiries made through it. It does not cover other websites we link to, such as our suppliers’ or accommodation providers’ own sites.
When you fill in our enquiry form, you give us:
If you book a tour, the booking form also asks for your phone number, roughly how many guests you are expecting, the date you have in mind, and anything you would like to tell us about your plans.
All of it is voluntary, though we need an email address to be able to reply. We also keep the emails, calls and messages you send us, and notes from any tour you book.
Like most websites, ours measures how it is used:
| Tool | What it does |
|---|---|
| Google Analytics | Counts visits and pages viewed, roughly where in the world visitors are, and which site or ad sent them here. |
| Google Tag Manager | Loads the tools on this list. It collects nothing on its own. |
| Meta (Facebook) pixels | Tell us whether someone who saw one of our ads went on to enquire, and let us show ads to people who have visited the site. Meta also receives the same website events directly from our systems, not only through your browser, so they are counted reliably. |
| Microsoft Clarity | Records browsing sessions. See the next section. |
We use Microsoft Clarity to see how people move through this site — where they scroll, what they click, and where they get stuck. It creates a playback of the pages as you saw them, and heatmaps built from many visits together.
We use this to find things that are broken or confusing, not to identify individuals. What you type into form fields is masked by Clarity and is not captured in the recording. When you complete an enquiry we receive your answers through the form itself, not through the recording.
If you would rather not be recorded, see Your choices below.
The tools above set cookies, and our own site stores a small amount of data in your browser:
You can clear or block all of these in your browser settings. The site works without them.
We do not sell your information, and we do not pass it to other venues or to suppliers unless you ask us to introduce you.
We do use outside services to run the business, and your information passes through them:
| Service | What it handles |
|---|---|
| Tally | The enquiry form itself |
| Google Workspace | Our email, calendars, and the spreadsheets where enquiries, tours and bookings are recorded |
| Studio Ninja | Bookings and contracts once a wedding is confirmed |
| Xero | Invoices and payments once a wedding is booked |
| Cloudflare | Hosting this website, and passing your enquiry from the form into our records |
| Google, Meta, Microsoft | The measurement tools described above |
Telling Meta which ads led to a tour or a booking. If you book a tour or a wedding with us, we may let Meta know, so our ads reach more couples like you and fewer people they would not suit. We send your email address and phone number in a scrambled (hashed) form that Meta can match to an account but cannot read, along with what happened (for example, “tour booked”). We never send your messages or anything you have told us about your plans. If you would rather we did not, email us and we will leave you out.
These providers operate in Australia and overseas, including in the United States and the European Union, so your information may be stored or processed outside Australia. We may also disclose information where the law requires it.
Once you book with us, we give you a private link to your own wedding portal. It is where you see your booking and tell us how you would like the day set up.
What you enter there is stored with your booking: your guest numbers, your choices for the ceremony and reception, the furniture you need, the names and contact details of your vendors, and any files you upload, such as a floor plan or run sheet (kept privately in our Google Drive, never shared). We keep a history of each change so you and we can see what was changed and when.
When you enquire we send you an acknowledgement straight away with a link to our packages and pricing, and one follow-up about two days later with ideas for planning your day.
That is all. The follow-up is not sent if you have already booked a wedding with us or used the unsubscribe link. We do not add you to a mailing list, and we do not send you newsletters or ongoing marketing.
We keep enquiries for as long as we may reasonably need them — to reply, to follow up, and to understand how couples find us. Once a wedding is booked, we keep the booking records for as long as we are required to for tax and legal purposes.
You can ask us to delete your information at any time, and we will, unless we are required to keep it.
We take reasonable steps to protect your information, including limiting who can reach our systems and using services that encrypt data in transit. No website or system is completely secure, and we cannot guarantee absolute security.
This site is for couples planning a wedding. We do not knowingly collect information from children.
Please contact us first at [email protected] — most things are quickest to sort out directly. If you are not satisfied with how we have handled it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy as the site or the tools we use change. The date at the top shows when it last changed.